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Active3 years, 2 months ago

I have a Toshiba StorE Art, 3.5” external drive and a Dell XPS l702X. The problem is I just got the laptop and now the HDD doesn’t get recognized on the machine.

All my USB drivers are correctly installed and there is no yellow symbol on any of the devices in device management. Also the disk is not listed in Disk Management. I have enabled hidden devices and still no solution. I have tried every possible thing I can think of:

  • The drive works on my very old Desktop computer—running Windows 7—but not on the new laptop.
  • I have now tried the drive tools option that cleans the registry, but it didn’t work. I think it is because this laptop is brand new.
  • After trying all these suggested problems my drive is still not working.
Hennes
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ArmandArmand
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4 Answers

Toshiba

i think that if it is spinning then its ppbly not getting a drive letter allocated to it.

do this. right click 'my computer' -> manage -> in the left tree-pane click 'Disk Management'

if your drive shows up in the right pane & has no drive letter assigned to it, then you can simply right click your drive & assign a drive letter to it. your drive should show up after that.

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ksheerksheer

I have seen an issue where the drive has an issue due to existing registry entries. I had a drive that would not work in one system but was fine on many others. Some digging led me to this site DriveTools The tool is called DriveCleanup and has worked several times for me. Unfortunately, not always.

Dave MDave M
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Its a simple fix right click on Computer and go to manage

Now click on storage->disk managementyou should see your disk as disk 1, now right click on disk 1 and navigate to properties->driver, simply uninstall the driver, remove your hard drive and reconnect.

Toshiba Drivers For Windows 7

Problem solved..external hdd will get detected automatically..from my experience it is the driver that gets corrupted, so reinstalling the driver should solve the issue :)

Journeyman Geek

Toshiba Updates

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sammmyyysammmyyy

Had a Toshiba Netbook that would not recognize a Toshiba Canvio 1.5TB USB 3.0 external hard drive. Seemed like a USB power issue. Tried using a USB 2.0 cable and whalla, problem fixed.

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